Frequently Asked Questions
Your guide to shopping the latest in ethnic and contemporary fashion.
What is the standard delivery time for orders?
For domestic orders within Pakistan, delivery typically takes 3 to 5 working days. International shipping times vary by destination, usually ranging from 7 to 10 working days.
What is your return and exchange policy?
You can exchange any unused, unworn item with original tags within 14 days of purchase. Please note that sale items and intimate apparel are not eligible for return or exchange unless they are defective.
Which payment methods do you accept?
We accept Cash on Delivery (COD) for domestic orders, as well as major credit/debit cards (Visa and Mastercard) and bank transfers for both local and international customers.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our logistics partner's website to monitor your shipment's progress.
Do you offer stitching services for unstitched collections?
Yes, we offer premium stitching services for our unstitched lawn and winter collections. You can select the 'Stitched' option on the product page and choose from our standard size chart.
What should I do if I receive a damaged product?
If you receive a damaged or incorrect item, please contact our customer support team immediately at [email protected] with your order number and photos of the defect for a swift resolution.